Oscar Saenz

VMware Admin


2016 - Present


VMware VDI Admin

  • Define Windows, Linux gold images standards and deployment of both, persistent and linked-instant clones.

  • Work on ticketing system to solve escalated issues.

  • User profile management, troubleshooting and user experience monitoring.

  • Implement and maintained VMware vSphere Infrastructure.

  • Perform scheduled maintenance of View and vSphere environment.

  • Diagnosis and troubleshooting of communication between virtual and physical peripherals.

  • Develop and maintain NSX DFW policies that surround VDI pools.

  • Interfaces with VMware support to ensure appropriate resolution of vSphere/view environment outages.

2014 - 2016


Desktop Administrator

  • Managed Active directory users and computers accounts.
  • Provided assistance to other Administrators when requested.
  • Performed repairs and replacement of peripherals on laptops and desktops.
  • Installed, configured, supported and troubleshooted Windows 7, 10, MS Office 2010, 2013, 2016 and other authorised desktop applications.
  • Provided support to in-house and remote users via webex and logmeIn.
  • Diagnosed and resolved a wide range of Windows applications problems in a timely manner to help minimize down time.
  • Maintained and consistently demonstrated general knowledge of company guidelines, processes, practices and PHI procedures.
2012 - 2014

Forsyth County Schools

Technical Support Specialist

  • Managed and Administered Windows XP and Windows 7 workstations and laptops.

  • Assisted with daily maintenance of the school division’s local, wired and wireless area computer network.

  • Configured, installed, troubleshooted and maintained PC desktop computer, smart boards, laser printers, projectors, sound systems and hardware in a networked environment.

  • Maintained the schools’ computer hardware inventory.

  • Responded to ticket requests for the purpose of problem solving, technical support and training.

  • Provided assistance to other staff as needed.

  • Technology equipment roll-outs to schools in the county.

  • Supported Microsoft Office 2007/2010.

2012 - 2012

Gainesville City Schools

IT Support Technician Intern

  • Provided technical support for the faculty and computer labs.

  • Added, maintained and removed

  • Assisted the technician and network administrators with installation of software and drivers for computer devices.

  • Repair/re-imaged computers.

  • Answered work orders in a timely manner.

  • Basic network troubleshooting.

  • Utilised problem solving and troubleshooting abilities to resolve any major issues.

  • Assisted with the repair and maintenance of printers, monitors, scanners, and hardware.

About Me

I have been in the IT industry for nearly 8 years.  My expertise is in the VMware Horizon, vSphere and NSX product lines. I also have knowledge of cisco switching & routing, windows server administration, Active Directory, Windows 7,10, Group Policy and some Linux administration in an open ldap environment.


2011 - 2013

Lanier Technical College

Network Specialist

2005 - 2008

Gainesville State College

Associates of Computer Science


VMware Horizon View 7.x 89%
UEM 9.x 89%
vSphere 6.x 91%
NSX 6.x 71%
Active Directory 65%
Windows 10, 7 Ubuntu, CentOS 85%
Cisco CCNA R&S 85%


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